Refund & Returns Policy
At BM Fashion House, we strive to deliver the best quality products to your doorstep. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your package.
To be eligible, items must be unworn, unwashed, unused, and in their original packaging with all tags attached.
Customized, stitched, or sale items are non-returnable unless damaged or defective upon arrival.
2. Proof of Damage/Issue
If you receive a defective, damaged, or incorrect item:
Please take a photo or an unboxing video showing the issue.
Contact us immediately with your order number.
3. Exchanges & Refunds
Exchanges: Available for size/color issues or defective items (subject to stock availability).
Refunds: Once your returned item is received and inspected, we will issue a refund via your original payment method or mobile wallet within 3â5 business days.
4. Return Shipping
If the return is due to our error (wrong or damaged product), we will cover the return delivery fee.
For change-of-mind exchanges, the customer is responsible for the return courier charge.
đŠ Need Help?
For returns or exchanges, reach out to us at:
Website: bmfashionhouses.com
Phone / WhatsApp: 01855605209
Email: bmfashionhousemb@gmail.com